FAQ
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What are your prices?
Our prices are subject to change depending on supply conditions and other market factors. We will send you an updated price list once your company contacts us for further information.
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Can you supply the relevant documentation?
Yes, we can provide most required documentation, including Certificates of Analysis or Conformance, insurance certificates, certificates of origin, and other export documents as required.
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What is the average lead time?
Sample orders: approximately 7 days. Bulk orders: 20–30 days after receipt of the deposit. Lead times start once we receive your deposit and your final approval of the order. If our lead times do not meet your deadline, please contact your sales representative to discuss your requirements. We will do our best to accommodate your needs, and in most cases we can.
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What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union or PayPal: 30% deposit in advance, 70% balance against the copy of B/L.
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How about the shipping fees?
Shipping costs depend on the shipping method you choose. Express is usually the quickest but also the most expensive option. Sea freight is the most cost-effective option for large volumes. We can only provide exact freight rates once we know the volume, weight, and shipping method. Please contact us for a detailed shipping quote.